Unified inbox
See connected email, SMS, WhatsApp, and other supported messages in one customer conversation.
Every conversation.
A fuller picture.
Hatch App brings customer conversations, contact details, and follow-up into one place—so your team can pick up the conversation with the context it needs.
Let’s talk about Hatch App ↗
One customer. The whole picture.
Keep the details together, from the first hello to the next step.
Contact details & history
Keep notes, contact information, and activity history together so your team can pick up where you left off.
Sales pipelines
See which inquiries are new, who has booked, and which opportunities are moving toward a decision.
Contact lists & segments
Use tags and custom fields to group contacts by location, service, or stage in their relationship with your business.
Keep the conversation going.
Make it easier to respond, stay in touch, and bring people back.
AI chat assistants
Answer everyday questions, collect inquiry details, and help people book an appointment using information about your business—even after hours.
Two-way business texting
Give customers a straightforward way to ask questions and keep the conversation moving from your business number.
Email campaigns & newsletters
Send useful updates, announcements, and offers to the people you want to keep in the loop.
Customer reactivation
Reconnect with past customers and older inquiries through follow-up sequences built around a relevant reason to return.
We’ll help you choose the channels and AI setup that fit your business, with any messaging or AI usage costs explained up front.
A smoother next step.
Give the routine parts of your customer journey a little more attention.
Automated follow-up
Build workflows that send messages, create tasks, and update records when someone inquires, books, or takes another step.
Online appointment scheduling
Let people choose an available consultation or service time without the back-and-forth.
Appointment reminders
Send booking confirmations, timely reminders, and follow-up messages after an appointment.
Forms & surveys
Collect new inquiries, intake details, and customer feedback, with responses connected to the contact record.
See what happens after the hello.
Connect the everyday details to a clearer picture of your business.
Automated review requests
Make asking for feedback part of the customer experience with review requests sent by email or text.
Invoices & payments
Send invoices and collect payments through connected payment providers, keeping the next step easy to find.
Call tracking
Use tracking numbers to help identify which campaigns and website visits lead to phone inquiries.
Reporting & lead attribution
Review where tracked leads come from and how opportunities move through your pipeline, with reporting shaped around your setup.
Less hunting for context.
More useful follow-up.
A new inquiry, a previous conversation, an upcoming appointment—those details belong together. We help you shape Hatch App around how your team works, with the channels, workflows, and connections that fit your business.
How we get started.
Map the customer journey.
We talk through where contacts come from and what should happen after they get in touch.
Choose the useful tools.
We focus on the features and communication channels your team will actually use.
Connect the follow-up.
Bring the relevant contact information and repeatable tasks into a clearer process.
Support the work that brings people in.
Digital Advertising
Get in front of the right audiences, then give new inquiries a place to go.
Explore all services
Build a plan around the parts of your business that need support.
Let’s make follow-up feel simpler.
Tell us where conversations or leads get hard to manage. We’ll talk through whether Hatch App fits.
Let’s talk about your goals ↗